Refund policy

🌸 HIPPSEY CREATIONS LLC RETURN POLICY 🌸
Last Updated: SEPTEMBER 24, 2025

Hey there! Let's talk returns - straight and simple:

⏰ TIMING IS EVERYTHING
• 7 DAYS from delivery - that's your window
• Not happy? Let us know IMMEDIATELY
• After 7 days, returns won't be accepted
• Trust your gut - you'll know right away if something's not right

💰 REFUNDS & SHIPPING COSTS
• Original shipping fees are NOT refunded
• Customer pays for return shipping
• Shipping costs are non-refundable, no exceptions
• Your bank's processing time varies:
  - Could be 24-48 hours
  - Might take 7-10 business days
  - Each bank is different
• Keep your return tracking until refund shows in account

Example Refund:
If you paid $50 for an item + $7.99 shipping:
• Item cost refunded: $50
• Original shipping ($7.99) NOT refunded
• You pay return shipping cost
• Final refund: $50 (item cost only)

💫 CURRENT SHIPPING RATES (For Reference)
• Orders $0-$49.99 = $7.99 (Value)
• Orders $50-$100.99 = $9.99 (Standard)
• Orders $101-$199.99 = $12.99 (Express)
• Orders $200+ = FREE SHIPPING

📦 RETURN BASICS
• Must be unused
• Keep original packaging
• Include order number
• Contact us first!

🚫 NOT ELIGIBLE FOR RETURNS
• Gift cards (all sales final)
• Used or damaged items
• Items past 7-day window
• Custom/personalized items
• ALL Stickers (final sale)
• ALL Mugs (final sale due to delicate nature)
  - Exception: Damaged on arrival only
  - Must report damage immediately
  - Photos required for damage claims
• ALL Candles (final sale due to delicate nature)
  - Exception: Damaged on arrival only
  - Must report damage immediately
  - Photos required for damage claims

🏺 SPECIAL PRODUCT POLICIES
MUGS:
• All mug sales are final
• Due to delicate nature of materials
• Returns only accepted if damaged upon arrival
• Must document damage immediately with photos
• Contact us within 24 hours of delivery for damage claims

STICKERS:
• All sticker sales are final
• No exceptions
• No returns or exchanges

📦 IMPORTANT SHIPPING & LIABILITY INFO
Please Read Carefully:
• We are NOT responsible for:
  - Lost packages in transit
  - Stolen packages
  - Incorrect shipping information
  - Wrong addresses provided by customer

🚨 LOST OR STOLEN PACKAGES
To request a refund for lost/stolen items, you MUST:
1. File a claim with the shipping carrier
2. Provide us with:
   - Case number
   - Claim documentation
   - Email confirmation from carrier
   - Any other proof of filed claim
• No refund will be issued without this documentation
• No exceptions

✏️ ORDER INFORMATION
• Double-check ALL info before ordering:
  - Shipping address
  - Contact details
  - Order specifications
• We cannot fix incorrect information after order placement
• You are responsible for providing accurate information

❌ CANCELLATIONS
• Orders in production CANNOT be cancelled
• Must wait for item arrival then follow return process
• No exceptions once production begins
• Print-on-demand items start production immediately

💡 PROTECT YOUR DELIVERY
Tips to avoid issues:
• Use a secure delivery location
• Track your package
• Report delivery issues immediately
• Consider shipping insurance
• Install security cameras if possible

📞 CONTACT HIPPSEY CREATIONS

WEBSITE:
www.hippseycreations.shop

LIVE CHAT (Fastest Response):
Available directly on our website

TOLL FREE: +1 (866) 552-4727

EMAIL:
Hippseycreations.shop@gmail.com